Covid-19 Closed Period Q&A

As the UK prepares for further measures to be taken to tackle COVID-19, Flear & Thomson are taking steps to ensure the safety of our employees and customers.

Following the directive by the Government, we must now temporarily close all our dealerships for three weeks.

We will look to reopen week commencing Monday 13th April, or until any potential government lockdown is lifted.

As this is a dynamic situation, we will continue to add information below such as Government information that relates to cars, contact details of our finance funding partner etc

Q: IS YOUR MOT DUE FROM THE 30TH MARCH?

A: Your vehicle will be automatically given a 6-month MOT exemption. This will extend your current MOT expiry date by 6 months. Further details click here


Q: I NEED TO TALK TO OUR CAR FINANCE PROVIDER

A: Our two main car funders are Kia Finance and Santander Consumer Finance.

Kia Finance Customer Services Team: 08000851925

Santander Consumer Finance: 08000851759

Blackhorse Finance: 08001512454


Q: KIA ROADSIDE ASSISTANCE

A: Roadside Assistance is usually covered by RAC for one year from date of registration (one year from delivery of Kia Approved Used Cars). Contact Number: 03332021827


Q: WHAT HAPPENS TO THE WARRANTY IF THE SERVICE IS NOT COMPLETED ON TIME?

A: Your car should be maintained and serviced according to the manufacturer’s guidelines and recommendations to ensure your warranty remains intact. However, if there is a valid warranty claim on your car and the latest scheduled service has been delayed during the period where the UK is under Government measures, we will honour valid warranty claims. Please note all other warranty Terms and Exclusions apply.


Q: HOW SHOULD I LOOK AFTER MY CAR WHILST WAITING FOR A SERVICE?

A: It is important you maintain your car regardless of servicing requirements. We recommend that you regularly check the following items:
• Engine oil level
• Coolant level
• Windscreen washer fluid level
• Tyre condition and pressures, including spare if fitted
• Exterior lights
Please refer to your owner’s manual for more information. If your service is delayed it is even more important that you regularly carry out the checks detailed above until the scheduled service is carried out, paying particular attention to the oil level.



Should you require oil to top up your engine, please refer to the link below to ensure you obtain the correct oil for your car. It is very important that you use the correct oil for any required topping up. Download more information here


Q: I AM LOOKING FOR A ANSWER TO ANOTHER QUESTION

A: Flear and Thomson will continue to update this page as we receive any information from Government or our Manufacturer Partners. Please click on the following link to Kia Motors UK to read some more content. Click Here