Covid-19 Period Q&A

How we have been preparing our branches and customer safety

We are helping you, our customers follow safe social distancing guidelines with arrows and floor markers to help everyone keep two metres apart, just like you’ve see in supermarkets or DIY stores. We have also installed protective screens plus a number of hand sanitiser stations will be available.At your own discretion we have also provided disposable gloves and masks .As before the lockdown, we have rigid cleaning procedures in place.

How the F&T team employ safe working practices

Our staff have been given appropriate PPE and a minimum of two metres will be kept between working areas with social distancing guidelines adhered to.Both Aftersales and Sales cars will be sanitised on delivery and again before customer collection.We also use relevant PPE such as Seat Covers, Steering Wheel Covers etc where and when required.

What services are we currently offering?

Our Aftersales departments are operational.Our Service department are working on a appointment basis only. We are unable to accept or look at any ‘drive in’ vehicles. Please contact us to book your service and MOT on the below numbers.

DUNFERMLINE: 01383 441435

STIRLING: 01786 241450

PERTH: 01738 480255

Please bear in mind our Aftersales team are unable to assist with any sales enquiry . For all Sales related enquiries please note below.

Showrooms are open and Test Drives are available.

Showrooms are open for both physical visits and digital enquiries. We are also contactable by phone or video call direct to/from the dealership. You can also reserve a pre-owned car for only £99 refundable deposit, value your part exchange, add extras, complete finance application and arrange delivery all online from your home. Your choice if you wish to do digitally or still keep the human element through our product team.

For any general sales enquiries use one of our contact forms to the right or throughout our website:

Courtesy Wash & Courtesy Car.

For the safety and wellbeing of our customers and teams, we are trying to minimize the person count of who would enter your car to one. Therefore we are suspending car wash and courtesy car during this current wave, where infection rates are high. We are operating a fixed booking in time, so therefore will have your vehicle back to you in the shortest time possible. Protection Cover kits are used whilst your vehicle is on site. We appreciate your understanding.


As this is a dynamic situation, we will continue to add information below such as Government information that relates to cars, contact details of our finance funding partner etc


A: Our two main car funders are Kia Finance and Santander Consumer Finance.

Kia Finance Customer Services Team: 08000851925

Santander Consumer Finance: 08000851759

Blackhorse Finance: 08001512454


A: Roadside Assistance is usually covered by RAC for one year from date of registration (one year from delivery of Kia Approved Used Cars). Contact Number: 03332021827

Q: Service Guidelines for Kia Warranty (If my 2020 service was delayed or I have not serviced it to schedule during 2020 onwards)

A: Your car should be maintained and serviced according to the manufacturer's guidelines and recommendations to ensure your warranty remains intact. However, if there is a valid warranty claim on your car and the latest scheduled service has been delayed during UK Lockdown up to 31 July 2020, Kia UK will honour valid warranty claims. Please note all other warranty Terms and Exclusions apply. If your car has an overdue service please book in now.


Throughout 2020, for different reasons, many people had to delay their vehicles service. For 2021 your service should be brought back into to the correct schedule, as certain components and fluids will have a 'life span' that is specific to that model. eg. If your Picanto was registered 01/03/2019. Due to lockdown you had your first 12-Month (or 10,000 miles whatever comes first) service carried out your car on 29/05/2020, for 2021 you should still have your car serviced for 01/03/2021.

A: It is important you maintain your car regardless of servicing requirements. We recommend that you regularly check the following items:
• Engine oil level
• Coolant level
• Windscreen washer fluid level
• Tyre condition and pressures, including spare if fitted
• Exterior lights
Please refer to your owner’s manual for more information. If your service is delayed it is even more important that you regularly carry out the checks detailed above until the scheduled service is carried out, paying particular attention to the oil level.

Should you require oil to top up your engine, please refer to the link below to ensure you obtain the correct oil for your car. It is very important that you use the correct oil for any required topping up. Download more information here


A: Flear and Thomson will continue to update this page as we receive any information from Government or our Manufacturer Partners. Please click on the following link to Kia Motors UK to read some more content. Click Here

Consumer Information

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