Covid-19 Period Q&A

How we have been preparing our branches and customer safety

We are helping you, our customers follow safe social distancing guidelines with arrows and floor markers to help everyone keep two metres apart, just like you’ve see in supermarkets or DIY stores. We have also installed protective screens plus a number of hand sanitiser stations will be available.At your own discretion we have also provided disposable gloves and masks .As before the lockdown, we have rigid cleaning procedures in place.

How the F&T team employ safe working practices

Our staff have been given appropriate PPE and a minimum of two metres will be kept between working areas with social distancing guidelines adhered to.Both Aftersales and Sales cars will be sanitised on delivery and again before customer collection.We also use relevant PPE such as Seat Covers, Steering Wheel Covers etc where and when required.

What services are we currently offering?

Our Aftersales departments are operational.Our Service department are working on a appointment basis only. We are unable to accept or look at any ‘drive in’ vehicles. Please contact us to book your service and MOT on the below numbers.

DUNFERMLINE: 01383 441435

STIRLING: 01786 241450

Please bear in mind our Aftersales team are unable to assist with any sales enquiry . For all Sales related enquiries please note below.

When will Sales Department Enquiries restart?

Whilst due to Government guidelines we are unable to open our Showrooms, we are in a position to take remote orders for new and used cars. You can reserve a car for £99 refundable deposit, value your part exchange, add extras, complete finance application and arrange delivery all online from your home.

For any general sales enquiries please email:

DUNFERMLINE: sales@flearandthomson.co.uk

STIRLING: kiasales@flearandthomson.co.uk


QUESTION & ANSWERS


As this is a dynamic situation, we will continue to add information below such as Government information that relates to cars, contact details of our finance funding partner etc


Q: I NEED TO TALK TO OUR CAR FINANCE PROVIDER

A: Our two main car funders are Kia Finance and Santander Consumer Finance.

Kia Finance Customer Services Team: 08000851925

Santander Consumer Finance: 08000851759

Blackhorse Finance: 08001512454


Q: KIA ROADSIDE ASSISTANCE

A: Roadside Assistance is usually covered by RAC for one year from date of registration (one year from delivery of Kia Approved Used Cars). Contact Number: 03332021827


Q: WHAT HAPPENS TO THE WARRANTY IF THE SERVICE IS NOT COMPLETED ON TIME?

A: Our Service and Parts Departments are operating for service and MOT. Your car should be maintained and serviced according to the manufacturer’s guidelines and recommendations to ensure your warranty remains intact. However, if there is a valid warranty claim on your car and the latest scheduled service has been delayed during the period where the UK is under Government measures, we will honour valid warranty claims. Please note all other warranty Terms and Exclusions apply.


Q: HOW SHOULD I LOOK AFTER MY CAR WHILST WAITING FOR A SERVICE?

A: It is important you maintain your car regardless of servicing requirements. We recommend that you regularly check the following items:
• Engine oil level
• Coolant level
• Windscreen washer fluid level
• Tyre condition and pressures, including spare if fitted
• Exterior lights
Please refer to your owner’s manual for more information. If your service is delayed it is even more important that you regularly carry out the checks detailed above until the scheduled service is carried out, paying particular attention to the oil level.



Should you require oil to top up your engine, please refer to the link below to ensure you obtain the correct oil for your car. It is very important that you use the correct oil for any required topping up. Download more information here


Q: I AM LOOKING FOR A ANSWER TO ANOTHER QUESTION

A: Flear and Thomson will continue to update this page as we receive any information from Government or our Manufacturer Partners. Please click on the following link to Kia Motors UK to read some more content. Click Here


Q: WHAT DOES THE LATEST GOVERNMENT ANNOUNCEMENTS ON COVID-19 MEAN FOR MOTABILITY SCHEME MEMBERS?

A: If you are coming to the end of your lease, Motability will automatically extend your lease for 6 months, therefore no requirement for you to do anything. For further Motability Q&A please click on link: https://news.motability.co.uk/scheme-news/updates-from-the-motability-scheme-regarding-covid-19-coronavirus/